Digital and Communications

2025 Connected Voice Digital Good Practice Guide for VCSE Volunteering-Involving Organisations

Digital adoption can mean different things at different stages of your organisation’s life. Transitioning to an internet-based phone system, shifting service delivery to online platforms, implementing a digital volunteer management tool, and adding digital payment methods for fundraising are only a few examples of digital adoption in the VCSE sector.

Digital Inclusion

Notes from Digital Conference 24th March - 11am-12 session

Three local organisations with experience of addressing digital exclusion in their activities share their advice and tips on good practice and overcoming key challenges

Busola Afolabi: Success for All

Effective Peer Support Online

Effective Peer Support Online Notes from Digital Conference 24th March – 4pm-5pm session

Three local organisations with experience of running community peer support in their activities share their advice and tips on good practice and overcoming key challenges.

Nicola Bruce: Gateshead Older People’s Assembly

Effective Zoom Sessions

Facilitating effective Zoom sessions Notes from Digital Conference 24th March - 10-11am session

What are your fears and what has gone wrong for you on Zoom?

  • Tried to share a video but no-one else could see it.
  • Difficulty in controlling and facilitating the zoom meeting so that there is equality of discussion.
  • Difficulty sharing documents.

Tips on how to manage these:

Virtual Creative Engagement

Notes from Digital Conference 24th March – 3pm-4pm session

Three speakers from local organisations with experience of using creative engagement in their activities share their advice and tips on good practice and overcoming key challenges.

Debbie Beeks: Cardboard Citizens and Curious Monkey Theatre Company

Website Tips for Charities

The following provides advice for organisations thinking about building a web site. There is a glossary of terms at the end of the document.  

Who will be responsible for keeping the site up to date?  

Keeping your website up to date is essential. A website that is out of date may cast doubt on your organisation’s effectiveness and people may question if your organisation is still running.