Consumer Rights - information: Government
The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice.
You can get help if you’re treated unfairly or when things go wrong. This includes problems with:
- credit and store cards
- faulty goods
- counterfeit goods
- poor service
- contracts
- builders
- rogue traders
You can call a helpline to get advice. They can also refer your complaint to local Trading Standards Officers who may then investigate on your behalf.
