Referral and Outreach Lead

Job Purpose:
To identify and develop strong and positive relationships with a diverse range of referral partners to ensure a sustainable source of client referrals to our service. Your role will be key in finding the pipeline that will enable us to deliver on our ambitious growth strategy of doubling the number of women we support.

Key Accountabilities
You will lead on driving referrals and growth of the organisation through a passion for and understanding of Smart Works Newcastle’s services and building excellent working relationships.

Reporting to the Centre Manager, as Referral & Outreach Lead you will be an integral part of a small team, fundamental to our charity’s operation.

Your principal role is to focus on growing our outreach activity with a range of existing and potential referral partner organisations across Newcastle and the North-East who refer women into our service. This will involve researching and identifying new opportunities for collaboration and reaching out virtually and over the telephone as well as representing the organisation at events and networking opportunities, sharing key messages and building our reputation to generate new partnerships.
You’ll be responsible for developing and maintaining relationships with current referral partners which include: Job Centre Plus, Women’s Refuges, justice organisations, employability programmes, housing associations, support groups and other third sector organisations.
You’ll need to record and maintain accurate records and produce monthly reports on referral activity so a working knowledge of MS Office applications is vital as is the ability to be able to keep your cool under pressure in order to manage competing demands for your time and respond quickly to problem solve as issues arise.
We are particularly keen to build referrals from those communities, age groups and locations currently underrepresented in our client profile and expand our reach across the region.