Customer Service Practitioner Apprentice

The post holder will provide excellent customer service to our patients and will provide an excellent first impression to visitors and patients over the phone and face to face.

Speaking another language fluently and being able to translate would be advantageous.

Apply at:

https://www.findapprenticeship.service.gov.uk/apprenticeship/-622914

Duties include:

Acting as first point of contact via telephone, face to face and online
Greeting patients at the front door
Dealing with queries from patients and other stakeholders
Booking, cancelling, amending and organising the appointment books
Handling patient requests for prescriptions
Organising tea and coffee at set times
Organising and franking of daily mail
Maintain and clean and tidy work area and keep the waiting area organised
Any other duties a required by the practice