Centre Manager

About James’ Place
James’ Place exists to save the lives of men in suicidal crisis. We do this through a proven clinical service, delivered by trained, professional therapists in a warm, safe environment where men in suicidal crisis feel safe, valued, nurtured and respected. In 2018 we opened our first centre in Liverpool and in 2022, we opened a second centre in London. This year, we will be launching a new James’ Place centre in Newcastle, offering our life-saving treatment to men in suicidal crisis living in the North-East.

The Role
The successful candidate will manage the day to day running of the James’ Place centre, under the guidance of the Head of James’ Place Newcastle. You will manage the centre environment, oversee the processing of referrals to the service and ensure men coming to James’ Place are welcomed warmly and with respect.

You will be expected to set the tone of the experience at James’ Place, provide efficient administrative support to the Head of Centre and James’ Place therapists to ensure the centre is able to run safely and effectively. This role requires someone with excellent interpersonal skills who can work hands-on in a busy and potentially challenging environment. You will be collaborative and work closely with the wider charity outside the Newcastle centre to ensure we have consistent, strong, and effective systems in place. You will line manage the administrative and reception staff ensuring quality is maintained and men are welcomed into the centre according to our values.

You will be an excellent communicator with experience of welcoming and engaging vulnerable people. You will need to be proficient in Office 365 software such as Word, Excel, PowerPoint, and Outlook, with the ability to manage Outlook cloud calendars, SharePoint, a CRM database (we use one based on Microsoft Dynamics) and a shared inbox. The ability to engage and share in the James’ Place values is a necessity. We are looking for someone with highly developed project management skills, who can get things done and support others to do the same. The Centre Manager will often meet the men who come to James’ Place in suicidal crisis and so you will be able to demonstrate empathy and an ability to create a sense of calm while working in a sensitive and busy environment.

This is a new role and during their first months in post, the Centre Manager will work closely with the James’ Place Head Office Team to support the successful launch of the new service.

Closing date for applications is 16th July 2023.

Interviews are likely to be held in weeks commencing 24th July and 31st July 2023.
Please email rosie@jamesplace.org.uk if you have any questions about the role.
To apply, please submit your CV with cover letter explaining why you are applying for this role to rosie@jamesplace.org.uk It is important to demonstrate you have the knowledge, skills and experience we are looking for in your CV and cover letter. Please keep your cover letter to less than 2 sides of A4.