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We pride ourselves on our award-winning services and achieving recognised quality standards so we can be the best possible employer.

Our commitment to being a great employer

We recognise that our staff, with their commitment, skill and abilities, are an invaluable resource of the organisation, and that staff development is central to the ability of the organisation to meet its aims and objectives effectively.

IIP LOGO BLUE RGBInvestors in People – the standard for people management and a sign of an outperforming place to work


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Real Living Wage Employer – this signals our commitment to voluntarily pay the Real Living Wage, which is based on actual living costs in the UK



Better Health at Work GoldBetter Health at Work Gold Award – recognising our efforts to promote better health at work including physical activity, healthy eating and improved wellbeing



Recent awards for our work


Navca awards logoNAVCA Award for Leadership 2019 – NAVCA is the national body for infrastructure organisations like ours. In our entry for the Leadership Award, Sally Young spoke of the challenges in expanding our support into Gateshead whilst building trust and relationships with local charities, public sector staff and politicians.


Navca awards logoNAVCA Award for Embracing Digital 2019 – we received the Embracing Digital Award in recognition of our work in developing and managing OurGateshead community website and our DIY Advocate app that helps people to self-advocate and make decisions.


Advocacy Awards

Outstanding Advocacy Service 2018 – our Advocacy Centre North project won the overall Outstanding Advocacy Service at the National Advocacy Awards , which aims to showcase the very best in service delivery with creative and innovative ways that services are evolving their support.



Quality Standards

QPM AWARD Advocacy Centre North colour jpg


Advocacy Quality Performance Mark (QPM) 2019 – our Advocacy Centre North project has successfully passed the QPM since 2005. The Advocacy QPM is only awarded to organisations who can demonstrate that they provide excellent services in line with the QPM standards and the advocacy charter.